Customer value is the core competitive edge of an enterprise. Creating and providing remarkable customer value can be achieved through continuous quality innovation. The quality system laboratory conducts theoretical and applicative research on product and service quality innovations. In particular, our laboratory studies product and service quality innovations from a systematic perspective that reflects current trends and needs. Our research interests include quality engineering and service engineering.
Quality Engineering
Quality engineering involves methodologies that improve the quality of products and services to increase customer satisfaction. The core area of quality engineering is divided into three phases, namely: product design, process design, and production. In the first phase, product design that satisfies customer requirements is developed. In the process design phase, the production process is designed and optimized. In the production phase, the entire production process is monitored and managed. Methodologies such as QFD, DOE, SPC, and Six Sigma are employed in quality engineering. Quality system laboratory is dedicated to developing rigorous and practical methodologies.
The picture above shows the framework of Quality Engineering. The goal of these studies is to satisfy customers and reduce quality costs. Our research issues, related to 'Product Design, Process Design, and Production' in the framework, are listed in the picture.
Service Engineering
Service engineering refers to a technical discipline on the development and operation of services in a scientific manner. The core area of service engineering is divided into three phases, namely: service development, service operation, and service improvement. In the service development phase, we study systematic supporting methodologies for service concept design, service process design, and product–service integration. In the service operation phase, we explore systems that manage, evaluate, and analyze the quality of operating service. In the service improvement phase, we conduct research to improve existing services and offer new ones. In quality systems laboratory, we are currently conducting research on the design and development of new services with a focus on data-rich environment.
The picture above shows the framework of Service Innovation. The goal of these studies is to satisfy customers and increase customer loyalty. Our research issues, related to 'Service Development, Service Operation, and Service Improvement' in the framework, are listed in the picture.