{"id":68,"date":"2020-01-30T16:23:49","date_gmt":"2020-01-30T07:23:49","guid":{"rendered":"http:\/\/quality2.postech.ac.kr\/english\/?page_id=68"},"modified":"2020-03-11T14:34:04","modified_gmt":"2020-03-11T05:34:04","slug":"servicequality","status":"publish","type":"page","link":"https:\/\/quality2.postech.ac.kr\/english\/servicequality\/","title":{"rendered":"Service Quality Engineering"},"content":{"rendered":"\n\t<p>\u25a0 Course Description<\/p>\n<p>Discussion and application of advanced topics in the design and operation of service quality control\/assurance systems.<\/p>\n<p>\u25a0 Topic Outline<\/p>\n<div class=\"su-table su-table-alternate\">\n<table>\n<tbody>\n<tr>\n<td>\u00b7 Service Systems and Service Science<br \/>\n\u00b7 Measuring Service Quality<br \/>\n\u00b7 Customer Satisfaction and Customer Loyalty<br \/>\n\u00b7 New Service Development<br \/>\n\u00b7 Service Design and Service Process Design<br \/>\n\u00b7 Service Performance and Quality Improvement<br \/>\n\u00b7 Research Issues in Service Engineering<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>\u25a0 Course Description Discussion and application of advanced topics in the design and operation of service quality control\/assurance systems. \u25a0 Topic Outline<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/quality2.postech.ac.kr\/english\/wp-json\/wp\/v2\/pages\/68"}],"collection":[{"href":"https:\/\/quality2.postech.ac.kr\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quality2.postech.ac.kr\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quality2.postech.ac.kr\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quality2.postech.ac.kr\/english\/wp-json\/wp\/v2\/comments?post=68"}],"version-history":[{"count":11,"href":"https:\/\/quality2.postech.ac.kr\/english\/wp-json\/wp\/v2\/pages\/68\/revisions"}],"predecessor-version":[{"id":4025,"href":"https:\/\/quality2.postech.ac.kr\/english\/wp-json\/wp\/v2\/pages\/68\/revisions\/4025"}],"wp:attachment":[{"href":"https:\/\/quality2.postech.ac.kr\/english\/wp-json\/wp\/v2\/media?parent=68"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}