■ Course Description

Application of statistical methods to the design and operation of quality control/assurance systems.

■ Topic Outline


· Class Overview
· Strategic Importance of Quality

Quality Function Deployment

· New Product Development Process
· Design Specifications vs. Natural Variation

Process Capability

· Inherent Variations and Tolerancing
· House of Quality Chart
· Process Capability Index and Process Performance Index

Statistical Process Control

· Process Improvement vs. Process Control
· Chance Causes vs. Assignable Causes
· Control Charts: X_bar and R, X_bar and S, X and Moving Range

Loss Function

· Traditional vs. Taguchi Loss Function
· Expected Loss
· Comparison of Processes

Design of Experiments

· Optimal Settings of Parameters
· Designs: Single Factor, Factorial Design
· Taguchi Methods: Robust Design

Other Selected Topics in Modern Quality Engineering

· 6 sigma Quality
· Service Quality
· New Trends in Quality Engineering